The front desk clerks on the 3rd floor are rude and display no professionalism whatsoever. Today my appointment was cancelled unbeknowns to me, I received no email, no text message and there was no indication of the cancellation in my chart. Instead of them apologising, which we do all the time when mistakes arise - I work in a hospital, they proceeded to ask me for my insurance card, which they already had a copy of; ok so I give it to her. Then she says you have to speak to finance - mind you without the possibility of seeing a doctor today; I said why do I have to speak to finance? She because your insurance is combined. I said you know actually let me speak with finance, as you do not understand it. Right away she says oh you have that plan and all of a sudden, I did not have to speak with finance. Anyway, I spoke with the manager, who got me another appointment at an earlier date. Lets see what happens then. I am so annoyed.

I had a visit with pediatrician Dr.Roye today 11/19/2022 and the visit was ok but the nurse was on her phone from the mommy I got there until I leave and her voice wasn’t in hush tome. My daughter was extremely scared of getting her shot so she took her Small stuff toy with her and the nurse was obviously annoyed that she had it. The entire time we we’re in the office she was on her phone chatting away. She was very stern and show no empathy to my daughter who was very scared. My daughter told her she was scared and she showed no concern or tried to allay her anxiety. I’m a nurse and I would never be this way to one of my patients especially a scared kid. When she was finished giving her the shot,she said nothing she was still engaging the person on the other side of the phone conversation. I asked if that was it she nodded her head without even turning around. This nurse has long lock hair. Very unprofessional. I hope when I go back I will have an option but if I have to see her on my next visit,I will definitely change pediatricians. The other nurses I met before was great as well as the PCT. I hope someone see this amd rectify the situation.

Every single time I have lab work, the guy in charge of doing it is so nasty!!! Always watching you tube or on a personal phone call while doing his job. If you ask him any question he would bluntly ignore you. I'm afraid one day he will mix the labels and there will be a huge issue. Overall, my other experiences have been ok.

I got tested for COVID here in Nov 2020 and it was okay, you had to wait outside but the line moved quickly enough. Today (December 2021) I went again. This time I made an appointment online which I thought would mean less waiting outside. But it did not. The appointments don't matter. There is one line and if it's long you wait. I waited for more than an hour. And the cold made some of my joints stiffen (I have Sjogren's Syndrome which attacks your joints) and I just kept thinking what if I had moa mobility issue or couldn't stand for an hour. Our city's testing shouldn't only be available to people who are able bodied and have free time during the week day.

Went in on Tuesday morning at 845 am , I was seen at 9:00am . The nurse who took care of me was very helpful and friendly, she put my anxiety to ease. This was my third test for the month and by far the most pleasant experience!! Make sure you’re signed up for MyChart. So I took the test 10/20 got my results the next day in the evening (10/21) Definitely the fastest turnaround time !! The whole process took about less than 30 mins! Thank you everyone and keep up the great work !!