Quality unfortunately has decreased over the last few years. Hard to get prescriptions filled, they don’t really return messages so you have to make sure you actually speak to someone if you need something, and wait times to get an appt are very long. They cancelled my appt yesterday with 15 min notice and were not able to reschedule me until February. Great mission though.

I have been coming here since the year 2001 and became a patient in 2011. I used to love coming to Callen-Lorde. It used to be such a vibrant, happy community health center that I looked forward to seeing the smiles and running into friends and acquaintances whenever I was there. The staff had always been there for years. They always remembered you. They smiled. The doctors were amazing. The blood tech were amazing, the level of care and the level of dentistry in the state of the art dentistry always blew me away. I remember when people could only wish that they could be a member of the Chelsea location, but they were at capacity for years and I felt so lucky to have been one of the people that was able to be a client. Now when you go it's like a morgue. Everybody is upset. All of the staff don't smile. They're aggravated you can't get the proper dental care they want to send you to a dental school because they don't have enough staff to do the proper dental care. The doctors don't stay. I HAVE HAD A NEW DOCTOR MANY TIMES OVER THE LAST 3 YEARS. They tell you that insurance only allows them 15 minutes with you and then when they feel they can help anybody because there's too much stress they quit. So once you find a doctor that you like a couple of months or a year later they are gone. You don't feel like a human when you go there. You are just your first name and your date of birth and other than that they really could care less. You have to make an appointment to get a blood test and when they transfer you to the operator to make the appointment they have to leave a message for the staff to call you back and they never do. You called to get a refill for your prescription and that's also another hassle. I'm going to start looking for another LGBTQ health care facility in New York because this is unacceptable. If Gal Myer was still there he would be appalled! The place looks run down and falling apart. They were supposed to do major renovations and changes to upgrade the place right before the pandemic and now it's so depressing. Do yourself a favor and find somewhere else to go.

They screw up everything. They don't keep up on your paper work. So you think your all set for something and your not. Example I set my appointment and told them I would need a ride they told me I was all set. Not the case they tell me I needed to refill out a form for a ride. Three days before my appointment. I spent 4 hours on the phone trying to get a ride. I got the ride but they gave me the wrong number to the cab company and didn't give the right number to me.this is not the first time it's happened

Literally the worst place ever. Being trans I have 2 options ; get misgendered & dead named at a regular doctor's office or come to callen & get the worst care ever. Very disheartening. I have to fight to get my prescription every 2 weeks. They don't answer the phone, they cancel appointments I've had for months, they never have my prescription ready. I legit want to give up.

I used to absolutely love callen lorde as it's a very welcome, queer place. I really enjoy the theory of gay community health center but unfortunately, callen lorde has turned into something else. You are basically a birth date or number here and everyone is so stressed from working so much that there really is no time for patient care. If they get a good provider or someone who is it in for the joy of health care, they leave in a few months because they know they just can't make a difference. People come and go so much you don't really know who's who. If I were you I would avoid all this and find a queer community of your own. I absolutely love the workers who get in it to change things but unfortunately this place makes it impossible and they will leave. The theory of this place and the founders are here to help the queer community but something has changed her and it's just not the same. Spare yourself the hassle of over worked, stressed people who sign you in angrily, nurses that will jab you in a hurry and meds that take way too long to get. Callen lorde I cast thee out. No more recommendations from me, I will be on the look out for another community, queer, safe heaven. Sad!